FAQ

What is the filter certified to reduce in water?

We're working closely with Envirotek Laboratories, a NELAC accredited lab that is completing the testing our water filter. So far, we've been able to reduce lead, cysts, and metals like arsenic to NSF 53, chlorine to NSF 42, and bacteria for 400 gallons. Tests are almost completed to confirm its ability to remove pharmaceuticals and pesticides.

If you use activated carbon, and so do other filters, are they just as effective?

Not all carbon is created equally. Everwaters' activated carbon is made from coconuts - the shells are crushed and steamed at 600 - 1200 °C. The next part is key. The carbon is infused with charged particles that specifically target and reduce lead. No plastic resin needed, just all-natural coconut carbon!

The ceramic element is also key. Not only does it reduce bacteria and cysts by 99.9999%, it also slows the flow down, allowing the carbon to work harder. In the water industry, we call it increased contact time. The water spends more time in contact with the carbon as it flows through the filter, which is the reason Everwaters' filter reduces so many contaminants.

How do I clean my filter?

The lid can be put on the top rack of the dishwasher. Since they won't fit on the top rack, all other plastic components can be washed with soap and water. If your water source is contaminated with microbes, a household cleaner can be used. Make sure, however, that you are using a household cleaner meant for plastic.

Why is the flow rate slow?

Two things. If you just started using it, allow several minutes for the pores of the filter to soak, and then you should see it start to flow. Next, in general, the filter has a max flow rate of just under one liter per hour. Fill it up before bed, and you'll have around five liters of water in the morning. Why does it take so long? It's the ceramic element. It works harder, so it takes longer. The filter is able to reduce many more contaminants more effectively because of the slower flow. As a result, you are getting better water since more contaminants are trapped in the activated carbon. Slow and steady wins the race.

What if I want to return my filter?

Once we ship the product, you have a 30-day money back guarantee. Just pay return shipping - no questions asked, though we're sad to see you go!

What is the filter made out of?

All of the plastic components are made from BPA-free polypropylene (number 5), known for its durability and versatility. The filter element is made of natural ceramic and coconut carbon. 

I just started using my filter, and the water coming out looks dirty. Why?

There may be some fine carbon particles that comes out of the filter the first time you use it. We suggest throwing away the first batch of water after filling up the receptacle and letting it filter overnight. Afterward, filter until the water appears clear, and you are ready to drink.

If I fill the receptacle to the top, will it ever spill?

Fill to the fill line, and you will never spill. The filter is powered by gravity, and if the water level in the receptacle isn't above the fill line, there's no pressure to drive it to overflow.

How often should I change my filter element?

The product is certified to 400 gallons. To give you an idea, a general rule is that people should drink 8 cups of water per day. Some studies including those done by the Institute of Medicine recommend 13 cups per day for men and 9 for women. Therefore, if you are using the filter with your whole family, replace about every 6 months. If you are using it alone or with one other person, replace about every 12 months. 

Why don't you ship to California?

California requires that the National Science Foundation (NSF) or the Water Quality Association (WQA) perform certification of contaminant reduction claims. We partner with Envirotek Labs, which performs testing and certification on several major water filter brands. Envirotek is a NELAC-accredited laboratory that tests to the same standards as the NSF or WQA. Please feel free to contact us or Envirotek if you have questions about our tests.